Refund policy

Returns:

We accept returns. You can return unopened items in the original packaging and in good selling condition within 30 days of your purchase with receipt or proof of purchase. If 30 days or more have passed since your purchase, we cannot offer you a refund; only an exchange for another item of the same value or greater.

Upon receipt of the returned item, we will fully examine it and notify you in person, via email or phone, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at 858-777-6752.

 

Exchanges:

We accept exchange of goods. You can exchange goods as long as the item(s) being returned is in good selling condition.

Upon receipt of the returned item, we will fully examine it and notify you in person, via email or phone, within a reasonable period of time, whether you are entitled to an exchange.

The item(s) being exchanged can only be exchanged for another item of the same value or greater.

Our regular priced items may be exchanged. Sale items are not available for an exchange.

 

If you have any questions, please contact customer service at LTPRetail@LodgeTorreyPines.com or call us at 858-777-6752 for more information on returning an item. Thank you!